FAQ’s
Have questions? We have answers.
Orders
Can you make portraits of other animals in addition to cats and dogs?
Can you make portraits of other animals in addition to cats and dogs?
Certainly! While cats and dogs are our most popular subjects, we are more than happy to create custom portraits of any beloved pet, be it a bunny, bird, horse, or any other cherished companion.
Do you do multiple pets in one portrait?
Do you do multiple pets in one portrait?
Absolutely! We understand the significance of capturing the bond between multiple pets. We can do upto 4 pets per portrait
Can I provide my own backgrounds for portraits?
Can I provide my own backgrounds for portraits?
Absolutely! We welcome the opportunity to incorporate personal backgrounds or settings into your custom pet portraits. Simply provide the background image or description during the ordering process, and our talented artists will skillfully merge it with your pet's portrait.
Can I see a preview of our portraits before framing?
Can I see a preview of our portraits before framing?
Yes, we understand the importance of ensuring your complete satisfaction. Once your custom pet portrait is ready, we'll share a digital preview with you for approval. This allows you to make any adjustments or changes before we proceed with framing or other product options.
What is the ideal photo to create portraits?
What is the ideal photo to create portraits?
To achieve the best results, we recommend clear, high-resolution photos that capture your pet's unique personality. Opt for well-lit images that showcase their features and expressions. If you have specific preferences, feel free to let us know during the ordering process.
Can I also receive a digital copy of the artwork?
Can I also receive a digital copy of the artwork?
If you wish to receive a digital copy of your custom pet portrait, we offer this option as an add-on feature, allowing you to enjoy the artwork digitally and use it for various purposes beyond our physical products.
To receive a digital copy, simply select the option during the ordering process, and our team will include it in your package. The digital file will be provided to you in a high-resolution format, ensuring the best quality for your digital needs.
Frames
What are the dimensions of your frames?
What are the dimensions of your frames?
We offer three sizes to perfectly showcase your custom pet portraits:
- Small Size: Poster size 21 x 30 cm
Frame dimensions: 24 x 33 cm (including frame edges) - Medium Size: Poster size 30 x 40 cm
Frame dimensions: 33 x 43 cm (including frame edges) - Large Size: Poster size 40 x 60 cm
Frame dimensions: 43 x 63 cm (including frame edges)
Our frames are thoughtfully designed with 1.5cm edges (measured from the back of the frame), providing a stylish and elegant border around your treasured artwork.
With these frame options, you can confidently display your custom pet portrait in a size that best suits your space and aesthetic preferences. We are dedicated to ensuring your pet's artwork is beautifully presented and brings joy to your home. If you have any further questions or need assistance in choosing the perfect frame size, our customer support team is here to help! 🐾🖼️
What materials are used for your frames, and what is the quality?
What materials are used for your frames, and what is the quality?
Our frames are crafted from premium, natural ashwood, available in both classic white and timeless black colors. We take great pride in using high-quality, durable wood for our frames, ensuring they are not only aesthetically pleasing but also designed to stand the test of time. Each frame is fully tailor-made, meticulously crafted to perfectly complement and enhance the beauty of your custom pet portrait. Rest assured, our frames are a testament to the fine artistry and care we put into preserving your cherished memories.
Shipping & Returns
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Returns Policy
Returns Policy
We understand that each custom pet portrait is a unique and personalized creation. Due to this custom nature, we are unable to accept returns. However, your satisfaction is of utmost importance to us. If you require any revisions or adjustments to your portrait, our dedicated customer service team is here to assist you. Please reach out to us, and we'll work closely with you to ensure your portrait meets your expectations and captures the essence of your beloved pet perfectly.
Damaged Frame Delivery
Damaged Frame Delivery
If you receive a damaged frame upon delivery, we sincerely apologize for any inconvenience caused. Rest assured, our team is committed to resolving this promptly for you. Kindly share a picture of the damaged frame with us as soon as possible. Once we receive the image, we will immediately arrange for a replacement frame to be sent to you. Your satisfaction is our priority, and we aim to ensure your pet portrait arrives in perfect condition.
How long does shipping take?
How long does shipping take?
For orders within the UAE, our shipping time typically ranges from 1 to 2 weeks. For international orders, you can expect a shipping time of approximately 2 to 4 weeks. Please note that delivery times may vary depending on your location and any customs processing. Rest assured, we are committed to getting your custom pet portrait to you as swiftly as possible.